Platform Dashboard

Platform Overview

Aggregated metrics across all restaurants — This Month

Total Orders (Platform)

9,847

↑ 14% vs last month

Completed Orders

9,124

↑ 11%

Cancelled Orders

412

↓ 8%

Rejected Orders

311

⤴ 3%

Avg. Order Value

AED 51.80

↑ AED 3.20

Total Deliveries

8,891

↑ 10%

On-Time Delivery Rate

87%

↓ 2%

Avg. Delivery Time

26 min

⤴ 3 min

Failed Deliveries

143

↓ 22

Total Platform Revenue

AED 510,640

↑ 18%

Platform Charges Collected

AED 30,638

↑ 18%

Pending Settlements

AED 42,180

14 restaurants

Refunds Processed

AED 8,420

89 refunds

Open Support Tickets

⤴ 5 new today

Resolved Today

↑ 4

Avg. Resolution Time

4.2 hrs

↓ 0.3 hrs

Escalated Tickets

⤴ 1

Restaurant Performance

View All Restaurants

Restaurant	Status	Orders	Revenue	Avg. Rating	Delivery Rate	Issues	Actions
The Grill House	Active	1,402	AED 68,104	4.5	91%	None	Manage
Al Dhafra Kitchen	Active	1,284	AED 62,947	4.2	88%	1	Manage
Spice Garden	Active	1,108	AED 54,099	4.4	90%	None	Manage
The Oasis Café	Active	986	AED 47,859	4.3	85%	2	Manage
Green Bowl	Active	742	AED 32,237	4.6	93%	None	Manage
Marhaba Bites	Offline	312	AED 11,481	4.0	79%	3	Manage

Platform Order Volume

Daily orders — all restaurants, this month

Total Orders Completed Cancelled/Rejected

Revenue by Restaurant

Grill House

68K

Al Dhafra

63K

Spice Garden

54K

Oasis Café

48K

Green Bowl

32K

Delivery Operations

View Delivery Management

47Active deliveries · across 6 restaurants

The Grill House

Al Dhafra Kitchen

Spice Garden

The Oasis Café

Others

Delivery Agent Status

Total

Active

On Delivery

Unavailable

Hamad Al Kaabi

Al Dhafra Kitchen · 2 orders

On Delivery

Saif Al Nuaimi

The Grill House · 3 orders

On Delivery

Juma Al Mansoori

Spice Garden · 0 orders

Active

Khalifa Al Mazrouei

The Oasis Café · 1 orders

Active

Obaid Al Dhaheri

Green Bowl · 2 orders

On Delivery

Support Overview

View All Tickets

Total tickets

#TKT-0421Urgent

Payment deducted but order not confirmed

#TKT-0418Urgent

Order delivered to wrong location

#TKT-0410High

Refund not processed after 5 days

Finance Snapshot

View Finance

Total Platform Revenue · this month

AED 510,640

Platform Charges AED 30,638 · Net to Restaurants AED 480,002

Pending Settlements · 14 restaurants

AED 42,180

Next cycle: 01 Jun 2026

Refunds Processed · 89 transactions

AED 8,420

Completed: 82 · Pending: 7

Recent Administrative Actions

Last 10 admin actions

Saeed Al Ameri — Took Marhaba Bites offline — compliance review

11:42 AM

Fatima Al Ameri — Processed refund REF-4421 — AED 53.62

11:20 AM

System Auto — Flagged 3 payment exceptions for review

10:58 AM

Hamdan Al Mansoori — Reassigned order #TLB-0870 to Saif Al Nuaimi

10:31 AM

Saeed Al Ameri — Approved enrollment — The Corner Bakery

09:47 AM