Support Module
Manage, respond to and escalate end-user support tickets
Open Tickets
72
18 unassigned
Urgent / SLA Breach
6
Needs immediate action
In Progress
24
Being handled
Resolved Today
38
↑ 12% vs yesterday
Avg. Response Time
14 min
First response
CSAT Score
4.4 / 5
Based on 210 ratings
| Ticket | Subject | Category | Priority | Status | Assigned To | Updated |
|---|---|---|---|---|---|---|
| #TKT-0421 |
Payment deducted but order not confirmed
|
Payment | Urgent | Open | Unassigned | 8 min ago |
| #TKT-0418 |
Order delivered to wrong location
|
Delivery | Urgent | In Progress | Layla Hassan | 22 min ago |
| #TKT-0410 |
Refund not processed after 5 days
|
Refund | High | In Progress | Omar Farouk | 1 hr ago |
| #TKT-0405 |
Missing item from order
|
Order | Medium | Awaiting Customer | Layla Hassan | 2 hrs ago |
| #TKT-0399 |
App keeps crashing at checkout
|
Technical | High | Open | Unassigned | 3 hrs ago |
| #TKT-0388 |
Great service — feedback
|
Feedback | Low | Resolved | Omar Farouk | 5 hrs ago |
Support Agents
LH
Layla Hassan12 open · 8 resolved today
4.6
OF
Omar Farouk9 open · 11 resolved today
4.5
SA
Sami Al Riyami7 open · 6 resolved today
4.2
Tickets by Category
Payment18
Delivery22
Refund14
Order10
Technical6
Feedback2